Privacy Policy

Light of Hope Ph values you and respects your privacy. We collect information to support our relationship with you, improve our services, and communicate to keep you informed on updates. We ensure that this information is securely protected, if applicable, and that we will use the information responsibly.

Our privacy policy is regularly reviewed to make sure we continue to serve your privacy interests. Please read the Privacy Policy carefully. The Privacy Policy may change or be updated from time to time. You are responsible to access and check for the latest Privacy Policy whenever you access the Website.

I. Collection and Use of Personal Information

We collect personal information when you donate to our project. We also collect some technical information about your use of our Website. This information is used to facilitate your use of the site and your donations, to contact you when necessary, and to improve your experience by sending you updates of your donation.

II. Making A Donation

When you make an online donation on Light of Hope Ph, we collect personal information such as your name, address, company, mobile no., and email address. Credit/debit card information is collected by our third-party payment vendor, Paymongo, which is under the official list of registered operators of payments (OPS) by Bangko Sentral ng Pilipinas under the Republic Act No. 11127, or the National Payment Systems Act (NPSA). Our vendor’s use of your information is based on their terms of service and policies, which you should review. We will collect only your Light of Hope Ph account information and donation history. We do not collect or have access to the credit/debit card information our third-party payment vendor (Paymongo) collects to process online transactions.

III. Technical Information

We collect some technical information about how you access and use our site. Cookies are small files that a Website stores on your computer. We use cookies to collect information such as what type of browser you are using, the Website from which you enter our Website, and the pages you view as you tour our site. We use this information to improve your experience and to help us compile aggregate statistics that allow us to make improvements in design and content to better serve you. An IP address is a number that is assigned to your computer when you are using the Internet. Like most Websites, we identify your computer by its IP address. We use this to monitor information, such as the number of visitors that visit our Website.

IV. Disclosure of Personal Information

We will share your personal information with our representatives, service providers and contractors in order to process your donations, offer you services in connection with our Website, communicate news and information about Light of Hope Ph, provide customer service, enhance and improve customers’ donor experiences, and complete financial transactions. These third parties are provided with your information only to the extent necessary to serve these purposes, or as otherwise authorized by this policy.

Aside from the purposes described above, we will not disclose your personal information without your consent, unless: (1) we need to respond to a subpoena, court order or legal process; (2) an emergency situation requires disclosure before your permission can be obtained (e.g., situations involving potential threats to personal safety), or; (3) to protect our rights or property, or the rights or property of another person.

We may share aggregated demographic and statistical information with our other partners. This is not linked to any personal information that can identify any individual person. You can view our data protection policy here and our information security management policy here.

V. Withdrawal of Consent

If you do not want your personal data to be collected, used, and/or disclosed, you may withdraw your consent via e-mail with a subject line “Data Privacy” at We will endeavour to give effect to your withdrawal request within ten (10) working days from the date we receive the withdrawal notice.

If you have any queries related to our organisation’s collection, use or disclosure of personal data, please drop an email to